Appointment Policy

Patients may schedule appointments through a referral from a General Practitioner (GP) or via self-referral.

Booking Methods

Appointments can be arranged by contacting our clinic directly:

Initial Consultation Requirement

To ensure the highest standard of care and accountability, all new patients must undergo an initial consultation in our clinic before any diagnostic tests or scans are ordered. This policy is in place to ensure that the responsibility for any follow-up of diagnostic tests remains with the clinician who has personally evaluated the patient.

Virtual Appointments

In addition to in-person consultations, our clinic offers telephone-based virtual consultations for addressing clinical concerns that do not necessitate a physical examination in the first instance.

Follow-Up Appointments

Discussions regarding results from tests or scans, as well as any further medical advice or consultation, will be conducted during scheduled follow-up appointments. This ensures that each patient receives dedicated time to discuss their treatment plan and next steps in their care pathway.

Communication Policy

Please note that our clinic does not provide ongoing clinical support via email after consultations. To maintain a high standard of care and to ensure all patient queries are adequately addressed, we require booking a follow-up appointment for any additional questions or discussions regarding medical care.

If a patient has acute concerns, it is expected that they will contact their GP, after-hours services, or the emergency department and not rely on communications from this practice to address these issues. Dr Aggie Them does not provide acute / on-demand medical services or advice.